One of the most important things that businesses need to pay attention to is CX - the customer experience. It’s a no-brainer that many businesses with high customer satisfaction generate more profit. There are many ways to measure CX, but it can be difficult to find a strategy that works for your company. If you are looking for ways to increase customer satisfaction, IT efficiency and systemic innovation can be key. Do you have a solid program for measuring your CX?
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📊 CX measurement is not empirical. 01:12 ⚖️ The balance of ascertaining customer sentiment: benefits of higher CX level. 03:04 👍 FIs growing proficiency: good self-service beats great personal service every time. 04:46 🤝 Innovation attracts younger generations: CX will not improve without employee education.06:54 💡 Ideas worth exploring: a CX Focus Group, Tech Wolves, OmniChannel. 07:37 ✅ Question of the overall impression before any specific question. 10:43 📈 CX concept is like holding a hand full of jello, but improvement dramatically increases viability in the coming years. 11:59
Episode 30
