💡 Creativity sparks innovation & play promotes creativity.
01:10👦 A good start is to remove barriers to fun: we learn when we have experiences that confound our expectations.
03:50🎮 Some fun ideas: gamification of service, a big wheel for interest rates, play area for kids.
06:10👌 Encourage strategic and innovative thinking, model the value of a cross-function team & do something fun: Quarto tournament is a great choice!
07:11❗ The results - we are in charge of how we conduct our moves.
11:46📖 Wonderland by Steven Johnson:
www.fs.blog/value-play-driver-innovation