Your business’ virtual and physical services must be aligned. The frustration caused by the mismatch in data synchronization between these two is huge and should not happen in this day and time. Businesses must ensure their virtual and physical operations are aligned to provide reliable and accurate information to customers. This can be fixed by having an automated routine that regularly checks, multiple access points that you're offering to your customers and validates that the information is in sync.
Notes:
✈️ David’s experience at the airport: how often does a service-oriented business have a sync mismatch between its virtual and physical operation?
00:58🤯 When the mobile app and online dashboard show different banking balances.
03:15⚠️ Checking if your data are in sync.
05:35Links:
Episode 58
