🚜 All bank loans are secured by some kind of collateral, and it’s usually equipment.
00:47🧠 Banks run on a different type of “machinery” - the human capital also needs maintenance.
02:16👨💻 Job-specific education and certifications: look at each employee and determine what training and/or certifications may be appropriate.
03:39💼 General/industry education: ICBA annual conference in San Antonio was educational “maintenance” for David Peterson.
06:15📱 Product/service knowledge that enables better customer service.
08:25⚡ The power of having an education component on the annual review: budget employees can spend on wished courses or education.
09:56Links
Episode 27
